Terms & Conditions of Sale

This page, together with any documents referred to on it, tells you information about us and the terms and conditions (Terms) on which we sell products to you. This is one of a group of related pages as listed in the footer of our website. Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just contact us via our Contact page.

Application

1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are TargetBound Sports Ltd, a company registered in England and Wales under number 13247485, whose registered office is at 6 Willerby Close, Weymouth, Dorset, DT3 5FG, with email address hello@targetboundsports.com (the Supplier or us or we). For EU customers, goods are supplied from our German fulfillment partner's warehouse. Our German VAT registration number is DE370439981. We are registered under the EU One Stop Shop (OSS) system for VAT compliance across EU member states.

2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

4. Contract means the legally-binding agreement between you and us for the supply of the Goods.

5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order.

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.

7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order.

8. Order means the Customer's order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website.

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.

10. Website means our website www.targetboundsports.com on which the Goods are advertised.

Goods

11. The description of the Goods is as set out on the Website, catalogues, brochures, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. For EU customers, additional information on durability, reparability, and environmental disposal is provided with your order confirmation.

12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

13. All Goods which appear on the Website are subject to availability. EU customers will receive confirmation of availability and expected delivery timeframes within 24 hours of order placement.

14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes if they occur between the date you order the products and the date we deliver.

Personal Information

15. We retain and use all information strictly under the Privacy Policy. For UK customers, we comply with the UK GDPR. For EU customers, we comply with the EU GDPR.

16. We may contact you by email, other electronic communication methods, or pre-paid post. You expressly agree to this. Customers may withdraw consent for marketing communications at any time.

Basis of Sale

17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

20. Any quotation is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.

21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

Price and Payment

23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

24. Prices and charges include VAT. For UK customers, UK VAT applies. For EU customers, local VAT is charged via the EU One Stop Shop (OSS) registration. No additional customs duties apply to EU deliveries.

25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

Delivery

26. We will deliver the Goods to the Delivery Location without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into. For EU customers, orders are typically fulfilled from our German fulfillment partner's warehouse and delivered within 3-7 business days.

27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.

28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.

29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.

30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

31. For EU customers, all taxes and duties are included in the price. No additional charges will apply upon delivery within the EU.

32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them. For EU customers, storage charges may apply after 7 days of failed delivery attempts.

34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation

37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods (with no others) in the following circumstances: a. goods that are made to your specifications or are clearly personalised;

39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances: a. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

Right to Cancel

40. If you are a consumer, subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, email, or using the EU standard cancellation form available at https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32011L0083&from=EN). You must be able to show clear evidence of when the cancellation was made. You may wish to keep a copy of your cancellation notification for your own records. Your cancellation is effective from the date you posted or emailed the notice to us.

43. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation in the Cancellation Period

44. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Deduction for Goods Supplied

45. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.

Timing of Reimbursement

46. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than: a. 14 days after the day we receive back from you any Goods supplied, or b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

47. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

48. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Returning Goods

49. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

50. EU customers may return goods to either: UK Address: 6 Willerby Close, Weymouth, Dorset, DT3 5FG, UK. German Fulfillment Center: GFL Warehouse, Bucher Weg 18, 16356 Ahrensfelde, Germany. Return address details will be provided in your order confirmation.

Conformity and Guarantee

51. We have a legal duty to supply the Goods in conformity with the Contract.

52. Upon delivery, the Goods will: a. be of satisfactory quality; b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract was made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and c. conform to description.

53. It is not a failure to conform if the failure has its origin in your materials.

54. We will provide you with the manufacturer's guarantee as supplied with the Goods. EU customers additionally benefit from a minimum 2-year legal guarantee under EU consumer law for conformity defects.

55. We will provide after-sales service for manufacturing defects. All customer service is provided in English from our UK office.

Repair and Replacement Parts

56. Where Goods have manufacturing defects in individual components, we may at our discretion provide replacement parts rather than requiring return of the complete product. All parts are designed to be customer-replaceable without specialist tools. We will provide video guides and instructions for part replacement. This option is available where: a. The defect is isolated to a specific replaceable component; b. The customer is comfortable performing the replacement; and c. Video guidance is sufficient for the repair.

57. If you damage the product during attempted part replacement following our instructions, we will not be liable for such damage. If part replacement does not resolve the issue, standard return and refund procedures will apply.

Optional Extended 30-Day Satisfaction Guarantee

58. Where specifically offered at point of sale, some products may include our voluntary 30-Day Satisfaction Guarantee in addition to your statutory rights. This extended guarantee: a. Provides a 100% money-back guarantee valid for 30 days from delivery; b. Allows you to use the product first - returns are accepted in good condition, though original packaging and all contents must be returned; c. May result in a deduction of up to 30% from your refund if any packaging or contents are missing or if you have damaged the unit; d. Does not include outbound shipping costs in the refund; e. Requires you to pay return shipping costs - if we supply a returns label, this cost will be deducted from your refund; f. Requires you to ship the item back within 14 days of receiving RMA (Returns Merchandise Authorisation) - late returns may face a restocking fee of up to 30%; g. Results in refunds being processed to your original payment method within 14 days once our warehouse confirms receipt.

59. This Extended Satisfaction Guarantee is in addition to your statutory consumer rights under sections 37-50 above and does not affect those rights. Your statutory 14-day withdrawal right remains unaffected and has more favourable terms (no restocking fees, we pay return costs within the withdrawal period).

Alternative Dispute Resolution

60. The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr/.

61. We may participate in consumer dispute resolution proceedings before a consumer arbitration board on a case-by-case basis, depending on the nature of the dispute and circumstances involved.

Successors and Sub-contractors

62. The Supplier may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

Circumstances Beyond the Control of Either Party

63. In the event of any failure by a party because of something beyond its reasonable control: a. the party will advise the other party as soon as reasonably practicable; and b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.

Privacy

64. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation. For UK customers, this means the UK GDPR; for EU customers, the EU GDPR.

65. These Terms and Conditions should be read alongside, and are in addition to, our privacy policy (https://www.targetboundsports.com/privacypolicy) and cookies policy (https://www.targetboundsports.com/cookies).

66. For the purposes of these Terms and Conditions: a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR. b. 'GDPR' means the UK or EU General Data Protection Regulation, as applicable. c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.

67. We are a Data Controller of the Personal Data we Process in providing Goods to you.

68. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws: a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected; b. we will only Process Personal Data for the purposes identified; c. we will respect your rights in relation to your Personal Data; and d. we will implement technical and organisational measures to ensure your Personal Data is secure.

69. For any enquiries or complaints regarding data privacy, you can e-mail: hello@targetboundsports.com.

Excluding Liability

70. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer. For EU customers, this clause does not limit liability where exclusion is not permitted under EU consumer law.

Governing Law, Jurisdiction and Complaints

71. The Contract is governed by the law of England and Wales for commercial and contractual matters. However, if you are an EU consumer, you also benefit from the mandatory consumer protection provisions of the law of your country of residence, and nothing in these Terms affects those rights.

72. UK customers may bring disputes in the courts of England, Wales, Scotland or Northern Ireland. EU customers retain the right to bring claims in the courts of their country of residence and will benefit from the consumer protection laws applicable in their jurisdiction.

73. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 14 days. All customer service is provided in English.

EU Specific Information

74. Company Registration: TargetBound Sports Ltd is registered in England and Wales (Company No. 13247485). EU orders are fulfilled through our German fulfillment partner. German VAT number: DE370439981.

75. Language: These Terms are provided in English only. All customer service is conducted in English.

76. Customer Service: All customers contact our UK team: Email: hello@targetboundsports.com. Address: 6 Willerby Close, Weymouth, Dorset, DT3 5FG, UK. Returns may also be sent to our German fulfillment center (address provided in order confirmation).

77. Environmental Information: Product lifecycle, repairability, and disposal guidance available on our website and provided with order confirmations.

78. Professional Purchases: If you purchase for business use, different terms may apply. Please contact us before ordering to confirm B2B terms.

79. Distance Contract Definition: For the purposes of these Cancellation Rights: a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded; b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.

TargetBound Sports Ltd, 6 Willerby Close, Weymouth, Dorset, DT3 5FG. Company Number: 13247485.